Technical Support Representative
https://hp.taleo.net/careersection/2/jobdetail.ftl?job=2839445&src=JB-12042
Technical Support Representative-1214157
ABOUT HP TECHNOLOGY SERVICES
HP Technology Services is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.
We have over 6000 consultants and project managers in 110 countries helping clients to realign their IT strategies and make the best use of technology to create or capitalize on business opportunities.
We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecoms, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, integrated support for complex multi-vendor environments and software publishing.
ABOUT HP TECHNOLOGY SERVICES SUPPORT
The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Technology Services Support is expanding rapidly as enterprises of all stripes realize they "can't do it all".
ABOUT THE ROLE
Description
Interact with Customer to ensure Customer satisfaction following established procedures.
Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
Configure and perform remedial repair on system hardware, software and network components.
Deliver standard HP services.
Provide break-fix reactive support and installation for low-end/mid-end products including but not limited to Proliant and Blade Servers and attached HP Storage hardware products.
Qualifications
Education and Experience Required:
Minimum Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with less than 1 year relevant working experience.
Knowledge and Skills:
Relevant product/company knowledge.
Basic and complex troubleshooting skills.
- Services
- United States-Nevada-Las Vegas
- Full-time
- Early Career
- Day Job
- No
- Nov 5, 2013
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