20140117 - IT Technician II

IT Technician II

IT Technician II - Las Vegas Data Center - (13005951) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 

St. Joseph Health is looking for an IT Technician II to support the Data Center Services department in Las Vegas Nevada.

 

The IT Technician II provides first-level support to ensure the integrity, stability and efficiency of technical systems and/or to provide a high level of technical support services.  This position is responsible for tracking, monitoring and resolving issues as they arise, escalate issues where appropriate and reports to an IT Supervisor or Manager.

 

Minimum Position Qualifications

 

Education: High School Diploma plus Bachelor’s Degree or equivalent work experience

 

Experience: 2-4 years of experience in a technical role

 

Preferred Position Qualifications:

One or more of the following certifications: CCNA (Cisco Certified Network Associate)

 

Required Experience 

• Minimum of 2 years proven Data Center Enterprise Services and infrastructure support and implementation experience
• Experience with VMware

 

Essential Functions: 

• Perform analysis & trending of data and Data Center resource use and escalates potential issues to senior members of the team.
• Maintains and audits all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions etc.
• Actively participates in infrastructure maintenance & refresh activities as defined by the Data Center maintenance calendar.
• Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT infrastructure and may assist with actions to prevent recurrence of incidents related to those errors.
• Installs and/or assists with the installation of server, network equipment/appliances, power and associated hardware and software.  This includes but not limited to: OS, cable and power installations.
• Performs ongoing monitoring and reporting of current resource utilization levels and errors in the Data Center environment.
• Maintains an awareness of current security threats, vulnerabilities, risks and associated technical countermeasures and security best practices.
• Ensures Inergen and Data Center Fire system is working properly and assist with actions to prevent dispersal when needed, override and maintenance windows
• Report statistics on CRAC’s, ATS’s, PDU’s, UPS’s and generators.  Compare data to accepted tolerances and escalate to proper management if out of band.
• Exposure to information processing principles, practices and demonstrated experience with troubleshooting and resolving Data Center problems and errors

Additional Responsibilities:

• May be a resource for other technical teams or end users
• Participate in the development of end user training materials
• Provides after-hours support as required
• Other duties as requested or required 

Core Values of St. Joseph Heath

 

Dignity: Demonstrates competence in communication, interpersonal relations and leading courageously.

 

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.

 

Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.

 

Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

 

 

Organization: Inactive 8473-E01 Data Center Services

Work Locations: 

770 East Warm Springs Road 

 Las Vegas 89119

Employee Status: Regular

Schedule: Full-time

Work Schedule: 8 Hour

Shift: Day

Variable Shift: Yes

Travel: No

Job: Information Technology

20130815 - IT Sr Technician

IT Sr Technician - Las Vegas Data Center - (13005954)
https://stjhs.taleo.net/careersection/sjhs/jobdetail.ftl?job=164420&src=JB-10063

IT Sr Technician - Las Vegas Data Center - (13005954) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 The IT Senior Technician works to ensure the integrity, stability and efficiency of technical systems and/or to provide a high level of technical support services. Success in this role requires technical knowledge and experience, organizational skills and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo. This position reports to an IT Supervisor or Manager. Requires 4 year College degree or University diploma or equivalent work experience, a minimum of 5 years of experience, and current MCDP or MCSE certification. Prefer Microsoft or A+ certifications and Healthcare experience. 

Organization

: Data Center Services

Work Locations

: 

Network Operation Center LV 

770 East Warm Springs Road 

 Las Vegas 89119

Employee Status

: Regular

Schedule

: Full-time

Work Schedule

: 8 Hour

Shift

: Day

Travel

: No

Job

: Information Technology

20130729 - PACS IT Application Coordinator

PACS IT Application Coordinator
Anaheim, California

PACS IT Application Coordinator - Nor CA, So CA, or Remote - (13004797) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 

We are looking for a PACS IT Application Coordinator to support the PACS department.

 

The PACS IT Application Coordinator provides administrative application support to the organization and under direct supervision takes action based on knowledge of the organization, SJH and I.T. policies, procedures and personnel.  This position will be expected to contribute to process improvements and other departmental support duties as assigned

 

Minimum Position Qualifications:  

 

Education: High School Diploma or equivalent

 

Experience:

Minimum 2 years Radiology PACS end user application experience

Minimum 2 years working in a Radiology Department with a fundamental understanding of Radiology Department workflow

Knowledge and experience in Radiology department workflow and DICOM image management within a Radiology PACS application

Demonstrated history of performing work with accuracy and precision

 

Preferred Position Qualifications:  

 

Radiological Technologist Certification or Technological Assistant Certification

 

Essential Functions: 

Process daily image move requests within the Fuji Synapse application.

Manage the image move request queue in the service desk support application

Occasionally contact the image move requestor or their department management to gather additional information on the request in order to ensure accuracy in making the change and to minimize the risk of error on the patient record

Perform daily anomaly fix processes within the Fuji Synapse application.

Manage the anomaly request queue in the service desk support application

Occasionally contact the ministry clinical department management to gather additional information on the request in order to ensure accuracy and precision in making the change and to minimize the risk of error on the patient record

Monitor the Fuji Synapse application HIIS transaction queue and resolve any issues related to bi-directional message transmissions failures, application services failures, or any other transaction issue that would impact the throughput of this application feature

Monitor the Fuji Synapse application event based forwarding (EBF) queue to ensure successful transfer of studies to the archive

Perform initial troubleshooting procedures for failed studies

Investigate failure root cause and escalate to manager and vendor if necessary

Provide daily success / failure report to manager

Process Fuji Synapse and Radimetrics  eXposure application access requests

 

Core Values of St. Joseph Heath

 

Dignity: Demonstrates competence in communication, interpersonalrelations and leading courageously.

 

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.

 

Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.

 

Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

 

 

Organization: eCIS

Work Locations: 

1515 E. Orangewood 

 ANAHEIM 92805

Employee Status: Regular

Schedule: Full-time

Work Schedule: 8 Hour

Shift: Day

Travel: No

Job: Other

20130729 - Disaster Recovery IT Analyst I

Disaster Recovery IT Analyst
Anaheim, California

Disaster Recovery IT Analyst I - (13004876) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 

We are hiring an IT Analyst I to support the Disaster Recovery Department

 

The IT Analyst I will work in collaboration with broader teams, and will be responsible for creating and utilizing various tools and methods to provide support for production solutions, small projects and business leaders on a regular and ad hoc basis.  This position is responsible for working with project sponsors, IT Leaders, Ministry Leaders and project managers to assist in assessing, analyzing and developing business needs and requirements for potential IS projects/initiatives.  This position is also responsible for compiling and reporting data in formal and informal documents including reports and dashboards. 

 

Minimum Position Qualifications:  

 

Education: High School diploma or equivalent

Experience: Minimum of 2 years of work experience in related field

 

Preferred Position Qualifications:  

Bachelor’s Degree

Healthcare experience

 

Essential Functions of the IT Analyst I

• Participates in exploring new processes and tools/systems to improve processes or metric tracking
• Responsible for the execution of small projects / enhancements
• Analyzes, diagnoses and assists in determination of the root cause of an issue and either solves it or passes to the responsible resources, internally or externally for remediation
• Identifies and communicates potential business and technical risks to both IT staff / leaders and ministry business staff/leaders
• Is aware of and may be required to participate in assuring project requirements are accurately identified and documented, business needs defined and any assumptions or limitations documented
• May be required to facilitate alignment of project governance and management with strategy and objectives of the IT Leadership team and assist with resource capacity planning.
• Interacts with cross-functional stakeholders to create, manage and maintain knowledge of systems, products and procedures
• Must provide support for multiple system environments and/or applications specific to region / location
• Ensures all versions and security are appropriately updated in a timely manner for local applications

 

Additional Responsibilities

• Provide high level of customer service for incident / request assigned to this role
• Adheres to or surpasses all ITIL service level agreements for operational support to end users
• Ability to manage multiple urgent requests simultaneously
• Maintains common project artifact repositories (e.g., Sharepoint, Quickbase) when requested
• Participates with the development of RFIs and RFPs as needed; provides analysis in identifying and evaluating all potential business/technology/vendor solutions including the development of RFIs and RFPs as required or specific areas as requested
• Participates in Developing ancillary artifacts such as business requirements, workflow diagrams, business process diagrams, gap analysis, technical diagrams (including integration and interface requirements), presentations, etc., to support project work when requested
• May be required to assist project managers in developing and executing project plans
• Participates in ongoing staff development activities and System Office activities which enhance both internal and inter-departmental relationships

 

Core Values of St. Joseph Heath

 

Dignity: Demonstrates competence in communication, interpersonalrelations and leading courageously.

 

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.

 

Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.

 

Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

 

 

Organization: SJHS System Office

Work Locations: 

1515 E. Orangewood 

 ANAHEIM 92805

Employee Status: Regular

Schedule: Full-time

Work Schedule: 8 Hour

Shift: Day

Travel: Yes, 25 % of the Time

Job: Other

20130729 - IT Technician I

IT Technician I
Apple Valley, California
https://stjhs.taleo.net/careersection/sjhs/jobdetail.ftl?job=162260&src=JB-10063

IT Technician I - CA - (13005803) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 

We are hiring an IT Technician I to support the Customer Technical Services department.

 

The IT Technician I will provide first-level support to ensure the integrity, stability and efficiency of technical systems and/or to provide a high level of technical support services.  This position may be responsible for tracking, monitoring and resolving issues as they arise; escalate issues where appropriate and reports to an IT Supervisor or Manager. 

 

Minimum Position Qualifications:  

 

Education: High School Diploma plus 2-year college degree or equivalent work experience

 

Experience: 6 months - 2 years of experience in a technical role.

 

Required Experience 

• Aptitude for learning technology and custom applications
• Must have clear and concise speech for telephone communication
• Must have excellent customer service skills

 

Essential Functions of the IT Technician I

• Provides creative solutions to technical problems
• Handles multiple incoming priorities effectively
• Meets or exceeds current required Service Level Agreements for issue resolution
• Participates in problem resolution, data entry, data tracking and issue follow-up
• Escalates problems that can't be resolved to the appropriate teams in a timely manner
• Completes ongoing documentation of new processes and procedures
• Assists department with identifying the impact of new version/system upgrades
• Communicates downtimes, upgrades, and essential information to appropriate leadership and team
• Keeps Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements
• Encourages, maintains and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service at all times

 

Additional Responsibilities

• Basic skills with desktop, laptop, PDA, common software and operating systems.
• Basic level skills with Server Hardware, Operating systems, Telecom Equipment and cabling.
• Basic Active Directory knowledge
• Participate in the development of end user training materials
• Provides after-hours support as required
• Other duties as required or requested

 

Core Values of St. Joseph Heath

 

Dignity: Demonstrates competence in communication, interpersonal relations and leading courageously.

 

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.

 

Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.

 

Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

 

 

Organization

: Customer Technical Services

Work Locations

: 

St. Mary Medical Center 

18300 Highway 18 

 APPLE VALLEY 92307

Employee Status

: Regular

Schedule

: Full-time

Work Schedule

: 8 Hour

Shift

: Day

Travel

: No

Job

: Other

20130711 - PACS IT Analyst III

PACS IT Analyst III
Anaheim, California

Job Posting 

PACS IT Analyst III – Northern CA or Southern CA - (13004832)    We are looking for a PACS IT Analyst III to work in our Northern California Region or Southern California Region.    This person will work independently as well as in collaboration with broader teams.  The PACS IT Analyst III will create and utilize various tools and methods to provide support to end users, projects and business leaders on a regular and ad hoc basis.  This position is responsible for working with project sponsors, IT site directors, ministry leaders and project managers to assess, analyze and develop business needs and requirements for potential IS projects/initiatives.  This position is also responsible for compiling and reporting data in formal and informal documents including reports and dashboards.    Minimum Position Qualifications:     Education: Bachelor’s degree or equivalent level of related work experience  Minimum 4 years of experience supporting a high volume healthcare Radiology PACS environment. Minimum 4 years of experience with Radiology PACS application design, implementation, maintenance and support. Minimum 4 years of experience working within a Radiology PACS workflow environment Minimum 4 years fundamental knowledge of PACS network and server architectures Preferred Extensive knowledge and experience in Radiology department workflow Extensive experience with Fuji Synapse PACS application Experience working with Radimetrics eXposure application Experience working in a fast paced, large healthcare environment Strong organizational, communication, and interpersonal skills Required Experience Strong analytical problem solving ability Occasional night and weekend work Carry a pager or business smart phone On-call duties as assigned Generally less than 25% travel   Essential Functions   Application Technical Support Manage application access requests processes Manage application anomalies workflow Manage application data integrity and security processes Manage application incident and request queue  DICOM Modalities and System Integration Serve as escalation resource for IT ANALYST II in support of Radiology image modality troubleshooting processes   Information Technology Manage the support engagement  for ministry related application projects, tasks, and initiatives Participates with team members in strategic design meetings which promote innovation and growth to the application environment Manage improvement initiatives in system uptime, system efficiency, technology innovation and advancement. Proactively evaluates the clinical environment and manages deployment of technology solutions that enhance efficient delivery of data to clinical end users Participates in team rotating call schedule that provides business hours and after business hours application support Participates in meetings as requested to serve as technical liaison in support of application requests, changes, or modifications. Other duties assigned to accommodate regional support requirements  Additional Responsibilities: Develops and maintains common project artifact repositories (e.g., Sharepoint, Quickbase) Assists with the development of RFIs and RFPs as needed; provides analysis in identifying and evaluating all potential business/technology/vendor solutions including the development of RFIs and RFPs as required Develops ancillary artifacts such as business requirements, workflow diagrams, business process diagrams, gap analysis, technical diagrams (including integration and interface requirements), presentations, etc., to support project work Assists project managers with the development and execution of project plans and associated project documentation Participates in ongoing staff development activities and System Office activities which enhance both internal and inter-departmental relationships Other duties as requested or required   Core Values of St. Joseph Heath   Dignity: Demonstrates competence in communication, interpersonalrelations and leading courageously.   Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.   Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.   Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action        St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer.  Organization: eCIS Work Locations:  1515 E. Orangewood   ANAHEIM 92805 Employee Status: Regular Schedule: Full-time Work Schedule: 8 Hour Shift: Day Travel: No Job: Other