IT Support Technician

Las Vegas, NV

Posted 9 days ago in Computer/Software

The IT Support Technician will be the initial helpdesk contact for hardware and software support of all network and phone system problems. This person will ensure all issues are logged and tracked through resolution.

Knowledge, Skills and Abilities:

Primary individual to answer IT Helpdesk calls and log technology problems
Handles and corrects day to day issues with network and phone system or escalates as needed
Monitors helpdesk ticketing system and provides summary reports to manager
Solicits, records, reviews, creates, simplifies, and implements suggestions for improving
organizational procedures utilizing established processes
Assists in creations of new or simplifying current processes
Prepares statistical reports as request by manager
Maintains confidentiality of all information contained in NVHC system
Travels when necessary
Assist in maintaining/monitoring network security
Assists in ensuring data integrity
Conducts/coordinates employee training as needed
Ensures proper computer procedures are followed as per NVHC policy and procedure
Performs other work related duties as requested by manager
Ensures compliance with HIPAA, OSHA & other regulatory agencies
High School diploma or equivalent and experience in hardware/software support.
Experience in support of Microsoft computer environmentspreferred.

About Nevada Health Centers, Inc.:

Nevada Health Centers Inc. (NVHC), a private, small, not-for-profit 501(c)(3) corporation, is a Federally Qualified Health Center (FQHC) in Nevada, that has been providing health services throughout the state of Nevada for over 35 years.

NVHC operates a total of 26 medical and dental services throughout the state Our health centers are strategically located in many rural and frontier regions and in the urban areas of Las Vegas; (16) outpatient clinics, in the following locations: Amargosa Valley, Austin, Beatty, Carlin, Crescent Valley, Carson City, Elko, Eureka, Jackpot, West Wendover and in the Las Vegas area, the Cambridge Family Health Center, C.P. Squires School Based Health Center , North Las Vegas Family Health Center, Eastern Family Medical and Dental Center, Martin Luther King Health Center, and the Las Vegas Outreach Clinic, 7 WIC (Women, Infant and Children) Centers throughout Clark County, and health-screening services via our Nevada Health Centers Mammovan, and our Ronald McDonald Care Mobile, that offers dental exams, cleanings, fillings, restorative services, fluoride treatments, extractions, x-rays and oral health education for children in northeastern Nevada. We also operate a centralized pharmacy that provides 9 of our frontier clinics and our Health Care for the Homeless clinic in Las Vegas with dispensaries. NVHC provides outpatient care to health center patients, ensuring quality health care services to all people, regardless of where they live or their ability to pay.

Monday, April 1, 2013

20130401 - IT Systems Administrator

http://www.ziprecruiter.com/job/IT-Systems-Administrator-I/3d3adccd/?source=feed-indeed

Nevada Health Centers, Inc.

IT Systems Administrator

Summary

The System Administrator’s primary focus is on day-to-day server operations, resolving customer issues, maintaining proper operation of the NVHC network environment and maintaining applications critical to the operations of NVHC. Will perform diagnostics, resolve problems, escalate problems to vendors as required, work with other group members, and take appropriate actions to assure appropriate and prompt solutions to system, application, and customer problems.

Requirements

High School diploma or equivalent with a minimum of three years experience in hardware/software support within an enterprise environment.
One or more years experience working in a Microsoft Windows 2003/2008 environment in an administrative capacity.
One or more years experience working in a Microsoft Exchange 2007/2010 environment in an administrative capacity.
Intermediate level Systems Administrator on Microsoft Windows 2003/2008 Active Directory.
Intermediate level Systems Administrator on Microsoft Exchange 2007/2010 in an administrative capacity.

Role

Handles day to day support calls from NVHC Helpdesk
Design and/or implements new programs, as requested
Solicits, records, reviews, creates, simplifies, and implements suggestions for improving organizational procedures utilizing established processes
Assists in creations of new or simplifying current processes
Coordinates operating/system improvement needs with supervisor
Monitors and maintains updates to NVHC website
Maintains confidentiality of all information contained in NVHC system
Travels when necessary
Assist in maintaining network security
Assists in ensuring data integrity
Conducts/coordinates employee training; as needed
Trains volunteers
Coordinates and conducts computer in-service training
Ensures proper computer procedures are followed as per NVHC policy and procedure
Performs other work related duties as requested by supervisor

About Nevada Health Centers, Inc.:

Nevada Health Centers, Inc. (NVHC) is a federally funded Community Health Center Program (CHC) that has operated medical centers in Nevada for over 30 years. NVHC now operates 24 medical and dental centers throughout the state, including health-screening services via our Nevada Health Centers Mammovan, which consist of mammograms, breast exams, and pap smears, our Miles for Smiles Dental Bus, that offers exams, cleanings, fillings, restorative services, fluoride treatments, extractions, x-rays and oral health education. We also operate a centralized pharmacy that provides 9 of our frontier clinics and our Health Care for the Homeless clinic in Las Vegas with dispensaries and we currently operate 7 WIC Centers throughout Clark County.

NVHC provides outpatient care to clinic patients, ensuring quality health care services to all people, regardless of where they live or their ability to pay. Our health clinics are strategically located in many rural and frontier regions and in the urban areas of Las Vegas. NVHC is currently operating fifteen (15) clinics, staffed by physicians, physician assistants and nurse practitioners. Our clinics provide primary health care in the following locations: Amargosa Valley, Austin, Beatty, Carlin, Crescent Valley, Carson City, Elko, Eureka, Jackpot, West Wendover and in the Las Vegas area, the Cambridge Family Health Center, North Las Vegas Family Health Center, Eastern Family Medical and Dental Center, Martin Luther King Family Health Center, and the Las Vegas Outreach Clinic.

Our Mission.....
To provide access to quality health care services throughout Nevada.

Our Vision.....
Through advocacy, education and community outreach, all residents and visitors in Nevada have full access to affordable health care.

Our Philosophy.....
Nevada Health Centers, Inc. is founded on the principle that all people, regardless of where they live or their ability to pay, have the right to quality health care services.

Our Dedication.....
As a Federally Qualified Health Center is to provide health care services to everyone regardless of race, creed or handicap, and without regard for their ability to pay. A sliding fee schedule is available, based on family income.

Our Expertise.....
Includes staffed Physicians, Dentists, a Dental Hygienist, Physician Assistants and/or Nurse Practitioners and Radiological Technologists, who are fully licensed by the State of Nevada and employed by NVHC. Collaboration with over 40 clinicians encompassing Family Practice, Pediatrics, Internal Medicine, OB/GYN, and Dentists who are dedicated to providing enhanced continuity of care for patients. Each eligible for loan repayment through the National Health Service Corp, with a commitment service to NVHC. Our clinics provide family practice and pediatric services, which include well child care and immunizations, preventive care, care for illnesses, care for chronic conditions, senior health care, health education and the clinic provides OB/GYN services that provide prenatal care and delivery and special gynecological care