20140204 - IT Operator

IT Operator


IT Operator

Reports to the IT supervisor. Responsible for providing and maintaining computer maintenance and assisting employees and supervisors with IT support.

Qualifications

Education

College diploma or the equivalent

Bachelors Degree in Computer Science or related field preferred

Licenses

Must obtain and maintain registration with Nevada Gaming Control Board.

Other

Ability to read and comprehend instructions and information.

Excellent communication skills.

Must have excellent verbal and written English communication skills to effectively communicate with employees, supervisors and handle external calls. Must possess strong working knowledge of personal computer hardware and software. Ability to assist in resolving calls from users. . Must have the ability to withstand noisy and smoke filled environments. Must be 21 years of age or older. With or without reasonable accommodations must have the ability to see, speak, type and hear to effectively communicate with employees and supervisors over the telephone, computer and in person. Must have full use of hands and fingers to type on computers, use screwdriver to fix computers, and write reports, and answer telephone. Must have the ability to sit 30%, stand 20%, walk 20%, run 2%, squat 3%, bend 10%, twist 3%, lift 5%, kneel 2%, crawl 3%, and reach above shoulders 2% during a normal workday. Must be able to lift up to 74 lbs.

Physical Requirements

Specialized Work Experience

Prior experience, knowledge, or skills usually associated with the job duties required.

Surroundings

move throughout the company facility for most of the shift.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

for prolonged periods

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

ladders

Repetitive hand/finger movement

on a regular basis

for prolonged periods

Grasping/grabbing with hands

on a regular basis

for prolonged periods

Pushing and Pulling

on a regular basis

General Expectations

Devote himself/herself to insure satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the companys business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the companys non-disclosure and confidentiality policies and agreements.

Work evenings, weekends and holidays. Work hours as required.

Job-Specific Expectations

Complete daily tasks ensuring all activities and job duties are performed according to company and departmental policies and procedures.

Make recommendations and addresse staff complaints/concerns.

Follow directions and assists supervisor and department leaders in setting priorities for completion of tasks and ensures timely completion.

Assists supervisor in making suggestions on how to complete assignment with cost saving ideas and following internal policies and procedures.

Constantly interfaces with employees regarding computer program requests or problems.

Makes certain that job duties are performed in the safest possible manner and ensure all accidents are immediately reported and accident reports completed.

Continually reviews and ensures adherence to the goals and objectives which have been established for the department.

Evaluates users needs, reviewing their options and helping select the equipment best suited for their needs.

Communicates pertinent information to supervisor so purchasing decisions can be made.

Assists with maintaining system security, both the physical hardware and software through password protection.

Responsible for troubleshooting applications, data integrity, and database performance on all systems.

Performs installations, upgrades and configurations and on going maintenance of applications on all systems.

Performs other duties as assigned.