Thursday, June 13, 2013

20130613 - Junior Systems Administrator

DTT USA
Junior Systems Administrator
http://www.dice.com/job/result/rtx157ca3/185470?c=1&src=27&rx_medium=cpc&CMPID=AG_IN_PD_JS_AV_OG_RC_&utm_source=Indeed&utm_medium=Aggregator&utm_content=&utm_campaign=Advocacy_Ongoing&rx_source=Indeed&rx_campaign=Indeed80

Junior Systems Administrator


Location:
 
Las Vegas, NV 
 
Area Code:
 
702 
 
Telecommute:
 
no 
 
Travel Required:
 
none 
Skills:
 
Helpdesk, IP Phones, Printers, Windows, Microsoft products, Comp-TIA, A+, N+, MCITP, MCTS, MCP, MCSA, Junior Systems Administrator 
Pay Rate:
 
$15-22 / hr 
 
Tax Term:
 
FULLTIME 
 
Length:
 
Date Posted:
 
6-10-2013 
 
Position ID:
 
185470 
 
Dice ID:
 
rtx157ca3 
Job Title: Junior System Administrator
Supervisor: IT Help Desk Manager 
Location: DTT Las Vegas
Hours: Monday– Friday 7:00 AM – 4:00 PM and on-call for emergencies.

Description:
A successful candidate will possess the ability to work without supervision and provide professional-level customer service to end users. The position will also call for superb research ability when trying to answer certain technical questions. A candidate in this position must have stellar communication skills. Responsibilities will involve workstation and server troubleshooting, software management, peripheral (IP Phone, Printers, etc.) device set-up/maintenance, as well as workstation/server maintenance.

Duties:
•Provide support for end users (local and remote), focusing on individualized customer service of a high-standard professional level.
•Diagnose and resolve technical hardware and software issues including but not limited to servers, computers, phones and peripherals.
•Research technical questions using available information resources.
•Provide user feedback on how to effectively and efficiently take appropriate action.
•Identify and escalate priority issues to the appropriate resource.
•Update the User Support ticketing system with any modifications, changes and the present status of a ticket.
•Support 100+ local and remote user accounts and file permissions and active directory
•Troubleshoot all end user issues beginning from hardware issues to operating system/application issues.
•Ensure proper use of the ticketing system in place when helping end users.
•Maintain and troubleshoot server environment to include basic maintenance to patching the operating systems.
•Maintain communications with the User Support lead in a timely manner.

Requirements:
•Associate’s Degree in I.T. or 2-3 years of minimum experience as Help Desk AND Systems Administration support for 100+ end users.
•Experience troubleshooting most mainstream Microsoft products.
•Experience with Windows 7, 8, Server 2012 and Server 2008 R2 operating systems.
•Current Comp-TIA (A+, N+) and/or Microsoft Certification (MCITP, MCTS, MCP, MCSA after 2003) preferred.
•Experience with Help Desk ticketing systems
•Some experience troubleshooting peripheral devices (IP Phones, Printers, etc.).
•Ability to work independently.
•Ability to communicate effectively with customers and outside vendors to solve issues.
•Ability to complete projects and tasks efficiently with minimal supervision.
Jessica Moody
Dtt Surveillance
1755 N Main St
Los Angeles, CA 90031
Phone: (323) 576-1400

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