Provide excellent service consistent with the propertys core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
Actively seek to provide refined luxury service ensuring guest satisfaction.
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Properly clean carpet, upholstery, glass table tops, and windows as directed in hallways, guest rooms, restrooms or storage areas as assigned daily.
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
Contribute to a good work environment that promotes teamwork, performance feedback, mutual respect, employee satisfaction.
Maintain confidentiality of department affairs.
Contribute to a positive, empowering work environment by setting the example and consistency of day to day work habits.
Support the room inspection program.
Perform work not required of a Houseperson that could involve ladders, forklifts and provide all other supporting services and heavy equipment.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Ensure projects are effectively implemented and meets department objectives.
Trained and assigned to response team for clean up bio hazard area.
Properly clean carpet, upholstery, and windows as directed in all areas of the property.
Work with bonnet machine, extraction, and furniture cleaning machine (CFR) to remove stains from chairs, couches, etc.
Use supplies responsibly, not wasting products or throwing away unused portions of cleaning products.
Complete dusting of high/elevated areas.
Remove furniture for cleaning or repair.
Report torn carpet, wall finishes and damaged furniture to be repaired to Shift Supervisor.
Clean all removable marks, dirt and dust from baseboards in all areas of the property.
Polish marble.
Drive a company vehicle to deliver and pick up supplies as needed or requested.
Complete daily worksheet accurately.
Sign for at the beginning of the shift and returns all keys at the end of the shift.
Replace any Houseperson vacancy on a requested shift.
Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment.
Be knowledgeable of duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
Execute all requests made by VIP Services, Executives, etc.
Participate in the processes that encompass the Company’s diversity commitment.
Work closely with supervisory and managerial staff to develop overall skills and growth.
Be knowledgeable of Department and Hotel goals.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guests satisfaction.
Be knowledgeable of Hotel information to answer guest inquiries.
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Participate in the propertys sustainability initiative through energy conservation and the use of recycling programs and materials.
Ensure Hotel property and equipment is properly used and maintained.
Performs other job related duties as assigned.
JOB REQUIREMENTS:
Required:
At least 6 months experience in a general cleaning environment.
At least 6 months experience with maintenance on various floor surfaces using related cleaning, buffing and extraction equipment.
Knowledge of cleaning equipment, supplies, and chemicals.
Familiar with upholstery cleaning machine, wet vacuum and vacuums.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Familiarity with Green Initiatives and/or LEED programs.
Previous experience working in a similar resort setting.
No comments:
Post a Comment