IT Technician II - Las Vegas Data Center - (13005951)
St. Joseph Health is looking for an IT Technician II to support the Data Center Services department in Las Vegas Nevada.
The IT Technician II provides first-level support to ensure the integrity, stability and efficiency of technical systems and/or to provide a high level of technical support services. This position is responsible for tracking, monitoring and resolving issues as they arise, escalate issues where appropriate and reports to an IT Supervisor or Manager.
Minimum Position Qualifications
Education: High School Diploma plus Bachelor’s Degree or equivalent work experience
Experience: 2-4 years of experience in a technical role
Preferred Position Qualifications:
One or more of the following certifications: CCNA (Cisco Certified Network Associate)
Required Experience
- Minimum of 2 years proven Data Center Enterprise Services and infrastructure support and implementation experience
- Experience with VMware
Essential Functions:
- Perform analysis & trending of data and Data Center resource use and escalates potential issues to senior members of the team.
- Maintains and audits all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions etc.
- Actively participates in infrastructure maintenance & refresh activities as defined by the Data Center maintenance calendar.
- Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT infrastructure and may assist with actions to prevent recurrence of incidents related to those errors.
- Installs and/or assists with the installation of server, network equipment/appliances, power and associated hardware and software. This includes but not limited to: OS, cable and power installations.
- Performs ongoing monitoring and reporting of current resource utilization levels and errors in the Data Center environment.
- Maintains an awareness of current security threats, vulnerabilities, risks and associated technical countermeasures and security best practices.
- Ensures Inergen and Data Center Fire system is working properly and assist with actions to prevent dispersal when needed, override and maintenance windows
- Report statistics on CRAC’s, ATS’s, PDU’s, UPS’s and generators. Compare data to accepted tolerances and escalate to proper management if out of band.
- Exposure to information processing principles, practices and demonstrated experience with troubleshooting and resolving Data Center problems and errors
Additional Responsibilities:
- May be a resource for other technical teams or end users
- Participate in the development of end user training materials
- Provides after-hours support as required
- Other duties as requested or required
Core Values of St. Joseph Heath
Dignity: Demonstrates competence in communication, interpersonal relations and leading courageously.
Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.
Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.
Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action
Organization: Inactive 8473-E01 Data Center Services
Work Locations:
770 East Warm Springs Road
Las Vegas 89119
Employee Status: Regular
Schedule: Full-time
Work Schedule: 8 Hour
Shift: Day
Variable Shift: Yes
Travel: No
Job: Information Technology
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