20140117 - IT Technician II

IT Technician II

IT Technician II - Las Vegas Data Center - (13005951) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 

St. Joseph Health is looking for an IT Technician II to support the Data Center Services department in Las Vegas Nevada.

 

The IT Technician II provides first-level support to ensure the integrity, stability and efficiency of technical systems and/or to provide a high level of technical support services.  This position is responsible for tracking, monitoring and resolving issues as they arise, escalate issues where appropriate and reports to an IT Supervisor or Manager.

 

Minimum Position Qualifications

 

Education: High School Diploma plus Bachelor’s Degree or equivalent work experience

 

Experience: 2-4 years of experience in a technical role

 

Preferred Position Qualifications:

One or more of the following certifications: CCNA (Cisco Certified Network Associate)

 

Required Experience 

• Minimum of 2 years proven Data Center Enterprise Services and infrastructure support and implementation experience
• Experience with VMware

 

Essential Functions: 

• Perform analysis & trending of data and Data Center resource use and escalates potential issues to senior members of the team.
• Maintains and audits all documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions etc.
• Actively participates in infrastructure maintenance & refresh activities as defined by the Data Center maintenance calendar.
• Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT infrastructure and may assist with actions to prevent recurrence of incidents related to those errors.
• Installs and/or assists with the installation of server, network equipment/appliances, power and associated hardware and software.  This includes but not limited to: OS, cable and power installations.
• Performs ongoing monitoring and reporting of current resource utilization levels and errors in the Data Center environment.
• Maintains an awareness of current security threats, vulnerabilities, risks and associated technical countermeasures and security best practices.
• Ensures Inergen and Data Center Fire system is working properly and assist with actions to prevent dispersal when needed, override and maintenance windows
• Report statistics on CRAC’s, ATS’s, PDU’s, UPS’s and generators.  Compare data to accepted tolerances and escalate to proper management if out of band.
• Exposure to information processing principles, practices and demonstrated experience with troubleshooting and resolving Data Center problems and errors

Additional Responsibilities:

• May be a resource for other technical teams or end users
• Participate in the development of end user training materials
• Provides after-hours support as required
• Other duties as requested or required 

Core Values of St. Joseph Heath

 

Dignity: Demonstrates competence in communication, interpersonal relations and leading courageously.

 

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.

 

Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.

 

Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

 

 

Organization: Inactive 8473-E01 Data Center Services

Work Locations: 

770 East Warm Springs Road 

 Las Vegas 89119

Employee Status: Regular

Schedule: Full-time

Work Schedule: 8 Hour

Shift: Day

Variable Shift: Yes

Travel: No

Job: Information Technology