Hard Rock Hotel
https://careers-hrhvegas.icims.com/jobs/1681/job
Support Specialist I - IS | ||||||||
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| Job Description: | ||||||||
| POSITION SUMMARY The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of property technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; maintain user security for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) 1. Provide telephone, remote, or in-person IT service and support to all Team Members or other HRH technology users. 2. Record all Help Desk interactions according to IT procedures. 3. Resolve basic to intermediate technology problems. 4. Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs. 5. Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance as needed in the troubleshooting process. 6. Perform preventative maintenance procedures on all technological equipment on a scheduled basis. 7. BEO technology setup and breakdown as requested. 8. Communicate as directed with all Team Members and non-HRH technology users regarding technological upgrades, system maintenance, or other technology related information. 9. Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology. 10. Basic i5 operations including error monitoring, user security, and printing. 11. Inventory equipment, software, and other HRH technology. 12. Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements. 13. Remain cognizant of changes in technology. 14. Perform tape rotations required by IT policies and procedures 15. Any other functions deemed necessary. WORKING CONDITIONS Must have ability to: • Work in an environment that is subject to varying levels of noise and vibration. • Work with hazards such as cleaning chemicals, ink, or other chemicals and paper dust. • Assimilate information and clearly communicate with users, management staff or vendors. • Observe and direct actions of trainees and to maintain required logs. • Review and comprehend all necessary documentation. • Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling and reaching. These actions are required in order to install and replace terminals, printers and associated equipment. • Use a computer keyboard. • Diagnose potential problems with and replace peripheral devices without supervision. JOB QUALIFICATIONS Knowledge of Help Desk and IT operations. Familiarity with various PC, POS, and printer hardware and software platforms. Familiarity with i5 software. Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position. |
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