20130729 - Disaster Recovery IT Analyst I

Disaster Recovery IT Analyst
Anaheim, California

Disaster Recovery IT Analyst I - (13004876) 

 St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer. 

 

We are hiring an IT Analyst I to support the Disaster Recovery Department

 

The IT Analyst I will work in collaboration with broader teams, and will be responsible for creating and utilizing various tools and methods to provide support for production solutions, small projects and business leaders on a regular and ad hoc basis.  This position is responsible for working with project sponsors, IT Leaders, Ministry Leaders and project managers to assist in assessing, analyzing and developing business needs and requirements for potential IS projects/initiatives.  This position is also responsible for compiling and reporting data in formal and informal documents including reports and dashboards. 

 

Minimum Position Qualifications:  

 

Education: High School diploma or equivalent

Experience: Minimum of 2 years of work experience in related field

 

Preferred Position Qualifications:  

Bachelor’s Degree

Healthcare experience

 

Essential Functions of the IT Analyst I

• Participates in exploring new processes and tools/systems to improve processes or metric tracking
• Responsible for the execution of small projects / enhancements
• Analyzes, diagnoses and assists in determination of the root cause of an issue and either solves it or passes to the responsible resources, internally or externally for remediation
• Identifies and communicates potential business and technical risks to both IT staff / leaders and ministry business staff/leaders
• Is aware of and may be required to participate in assuring project requirements are accurately identified and documented, business needs defined and any assumptions or limitations documented
• May be required to facilitate alignment of project governance and management with strategy and objectives of the IT Leadership team and assist with resource capacity planning.
• Interacts with cross-functional stakeholders to create, manage and maintain knowledge of systems, products and procedures
• Must provide support for multiple system environments and/or applications specific to region / location
• Ensures all versions and security are appropriately updated in a timely manner for local applications

 

Additional Responsibilities

• Provide high level of customer service for incident / request assigned to this role
• Adheres to or surpasses all ITIL service level agreements for operational support to end users
• Ability to manage multiple urgent requests simultaneously
• Maintains common project artifact repositories (e.g., Sharepoint, Quickbase) when requested
• Participates with the development of RFIs and RFPs as needed; provides analysis in identifying and evaluating all potential business/technology/vendor solutions including the development of RFIs and RFPs as required or specific areas as requested
• Participates in Developing ancillary artifacts such as business requirements, workflow diagrams, business process diagrams, gap analysis, technical diagrams (including integration and interface requirements), presentations, etc., to support project work when requested
• May be required to assist project managers in developing and executing project plans
• Participates in ongoing staff development activities and System Office activities which enhance both internal and inter-departmental relationships

 

Core Values of St. Joseph Heath

 

Dignity: Demonstrates competence in communication, interpersonalrelations and leading courageously.

 

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.

 

Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.

 

Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action

 

 

Organization: SJHS System Office

Work Locations: 

1515 E. Orangewood 

 ANAHEIM 92805

Employee Status: Regular

Schedule: Full-time

Work Schedule: 8 Hour

Shift: Day

Travel: Yes, 25 % of the Time

Job: Other