Apple Valley, California
https://stjhs.taleo.net/careersection/sjhs/jobdetail.ftl?job=162260&src=JB-10063
IT Technician I - CA - (13005803)
St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico. SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system. St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do. Excellent compensation program and benefits provided. SJH is an EEO/AA Employer.
We are hiring an IT Technician I to support the Customer Technical Services department.
The IT Technician I will provide first-level support to ensure the integrity, stability and efficiency of technical systems and/or to provide a high level of technical support services. This position may be responsible for tracking, monitoring and resolving issues as they arise; escalate issues where appropriate and reports to an IT Supervisor or Manager.
Minimum Position Qualifications:
Education: High School Diploma plus 2-year college degree or equivalent work experience
Experience: 6 months - 2 years of experience in a technical role.
Required Experience
- Aptitude for learning technology and custom applications
- Must have clear and concise speech for telephone communication
- Must have excellent customer service skills
Essential Functions of the IT Technician I
- Provides creative solutions to technical problems
- Handles multiple incoming priorities effectively
- Meets or exceeds current required Service Level Agreements for issue resolution
- Participates in problem resolution, data entry, data tracking and issue follow-up
- Escalates problems that can't be resolved to the appropriate teams in a timely manner
- Completes ongoing documentation of new processes and procedures
- Assists department with identifying the impact of new version/system upgrades
- Communicates downtimes, upgrades, and essential information to appropriate leadership and team
- Keeps Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements
- Encourages, maintains and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service at all times
Additional Responsibilities
- Basic skills with desktop, laptop, PDA, common software and operating systems.
- Basic level skills with Server Hardware, Operating systems, Telecom Equipment and cabling.
- Basic Active Directory knowledge
- Participate in the development of end user training materials
- Provides after-hours support as required
- Other duties as required or requested
Core Values of St. Joseph Heath
Dignity: Demonstrates competence in communication, interpersonal relations and leading courageously.
Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork, motivating and developing others, problem-solving and decision making, displaying financial understanding, managing daily operations, and demonstrating business / job specific knowledge.
Service: Demonstrates competence in customer/patient focus, adaptability, and shaping change.
Justice: Demonstrates competence in community orientation, stewardship, and strategic planning and action
Organization
: Customer Technical ServicesWork Locations
:
St. Mary Medical Center
18300 Highway 18
APPLE VALLEY 92307
No comments:
Post a Comment