20130911 - Geek Squad Cadet

Geek Squad Cadet


Job TitleGeek Squad CadetAuto req ID98531BRBrandGeek SquadEmployment CategoryOccasional SeasonalJob LevelEntry LevelLocation Number001802-USO Las Vegas-StoreAddress Line 16950 Arroyo Crossing PkwyCityLas VegasStateNVAbout Us
About Geek Squad

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.
Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.
Job Description
What does a Geek Squad Cadet do? 

Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad.
Geek Squad Agents travel to client’s home to perform delivery and basic installation of home theater/satellite/multi-room audio, computer, and major appliance products, providing technical advice and assistance to clients. Installation ranges from basic audio/video connectivity to assisting other agents in fishing wires through walls for advanced home theater installations. Geek Squad Cadets typically ride along with agents for two-person installations but may ride alone on simpler jobs. All installation and computer repair service must meet the highest standards set forth by the Geek Squad while assuring a professional and safe working environment. Agents are expected to ask lifestyle questions while in the home, suggesting additional products and services to enhance the client’s experience. Agents must have strong customer service skills to act as a company representative in the client’s home and to act as a consultant in the store.
60% of your time you will:

• Travel with agents and assist them on-site at client location.
• Test products and solutions to ensure customer satisfaction
• Orders, receives and transports parts for appliance diagnosis or parts installation.
• Promptly complete all administrative and/or work order related tasks.

30% of your time you will:

• Travels via company-owned vehicle to worksite to complete delivery/install/ repair
• Consult with customer to ensure expectations match their needs/wants.
• Use Geek Squad solution selling model to diagnose and recommend appropriate product, service and content solutions.
• Communicate and educate customers on the proper and optimal use and care of their new products and solutions.

10% of your time you will:

• Maintain skills required to perform basic consumer electronic integration and appliance work.
• Actively seek opportunities to increase skills through training and on-the-job opportunities to leverage them.

What are the Professional Requirements of a Geek Squad Cadet? 
Basic Requirements:

• High school diploma or equivalent
• 3 months experience in consumer electronics and/or appliance delivery, integration, network and/or repair
• 3 months job related experience with in-home customer contact
• 21 years of age or more
• Current valid driver's license and a clear driving record
• Lift or maneuver 75 pounds with or without reasonable accommodation and team lift up to 150 pounds

Preferred Requirements:

• 6 months retail experience
• 2 year associate degree or higher
• Low-voltage license

Additional Job Information

What are my rewards and benefits?

Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.