20130401 - Operational Trainer

http://careers.unitedhealthgroup.com/careers/data/jobs/training/515005-operational-trainer-las-vegas-nv.aspx

Operational Trainer - Las Vegas, NV - 515005

Position Description

Position Description:

Positions in this function are responsible for training within a function such as Claims or Customer Service.

Primary Responsibilities:

• Responsible for training new member services staff on department procedures and policies.
• Assist with special department functions as needed such as auditing, claims processing and taking inbound telephone calls.
• Maintain successful training standards as measured by trainee performance in the business unit.
• Maintain record of training activities, participants, dates and results.
• Create, develop and deliver training programs for system applications (and upgrades) used in the Member Services Department (FACETS, IDX, Pharmacy system and Macess). 
• Extensive work experience within own function.
• Work is frequently completed without established procedures.
• Works independently.
• May act as a resource for others. 
• May coordinate other's activities.

Requirements

Requirements:

• High school education or GED is the minimum requirement
• 2+ years customer service in a managed care environment required
• Good knowledge of Federal and state regulations regarding health coverage
• Must have a good understanding of company products (HMP/PPO/POS)
• Microsoft PowerPoint (Basic skills: Creating and editing)
• Microsoft Excel:  Must know how to enter formulas and update a spreadsheet

Assets:

• Articulate experience is a plus
• Microsoft Outlook is a plus
• Some training or lead level experience is preferred
• Prefer knowledge of FACETS, IDX, and MACESS. ICD-9, CPT terminology and medical terminology preferred

Core Competencies:

• Strong communication, presentation and training skills
• Excellent interpersonal and organizational skills
• Must have ability to work swiftly and efficiently without compromising quality customer service
• Flexible and able to commit to department goals, including overtime as needed, shift changes, etc.
• Maintain company standards on the company Member Satisfaction survey
  Basic understanding of how our systems work is sufficient.   

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.