Ascension Health Information Services (AHIS)
Application Support Analyst
Tawas City, MI
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| Job Summary: |
Ascension Health Information Services (AHIS), located at St. Joseph Health System in Tawas City, MI is seeking to hire
an experienced Application Support Analyst who understands Home Health and Hospice business operations in order
to translate business requirements into the configuration of a functional and user friendly Home Care Information System.
This position is Full time; 40 hours per week. The work schedule is flexible and can be discussed at the time
of the interview. |
| Responsibilities: |
Responsibilities:
- Possesses a basic understanding of the principles of information technology.
- Serves as the first point of contact for end-user inquiries.
- Applies technical knowledge to provide basic support and troubleshooting for the end-user.
- Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Responds to user problems and explains technology.
- Coordinates completion of specific categories of end-user requests.
- Identifies and analyzes problems, troubleshoots application issues, accessing vendor support and other technical expertise as appropriate
- Generates reports
- Provides support to Home Health associates in the use of laptops with remote connectivity.
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| Qualifications: |
Qualifications:
- 2+ years IT application/technical support experience is preferred
- BA/BS preferred
- Knowledge of Citrix preferred
- Knowledge of Crystal Reports preferred
- Understands Home Health and Hospice business needs
- Prior experience working in a healthcare environment is desired
- Ability to fulfill the requirements of On Call rotations
- Willingness to reside within a commutable distance to Tawas, MI
- Willingness to travel <20% to Saginaw, MI
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