https://jobapp.hotlinkhr.com/JobSearch.aspx?xu=SDA89902&xt=D46F807A5A1E19
Shift(s): Day, Evening (Swing), Grave
Scheduled Days: SUN, MON, TUE, WED, THU, FRI, SAT
Reports to the Director of IT
Qualifications
Education
College diploma or the equivalent
Licenses
Must obtain and maintain registration with Nevada Gaming Control Board.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Must have excellent verbal and written English communication skills to effectively communicate with team members, and management staff. Must possess strong working knowledge of personal computer hardware, software and have the ability to assist in resolving calls from users. Must have the ability to work under pressure to meet deadlines. Must be able to perform job with little supervision. Must possess strong problem solving skills. Must have the ability to withstand noisy and smoke filled environments. Must be 21 years of age or older. With or without reasonable accommodations must have the ability to see, speak and hear to effectively communicate with employees and supervisors over the telephone and in person. Must have full use of hands and fingers to type on computers, write reports, and answer telephone. Must have the ability to sit 30%, stand 20%, walk 20%, run 2%, squat 3%, bend 10%, twist 3%, lift 5%, kneel 2%, crawl 3%, and reach above shoulders 2% during a normal workday.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
for prolonged periods
Kneeling and/or Squatting
on a regular basis
for prolonged periods
Lifting
25 lbs to 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
ladders
Repetitive hand/finger movement
on a regular basis
for prolonged periods
Grasping/grabbing with hands
on a regular basis
for prolonged periods
Pushing and Pulling
on a regular basis
prolonged periods
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Informs management of all pertinent information and any irregularities that occur.
Responsible for operations on all systems and ensures that all tasks are completed accurately.
Responsible for troubleshooting and resolving hardware and software issues on all systems.
Maintains all logs and documentation in the department including help desk.
Assists in the installation, upgrading, configuration, and maintenance of personal computers, servers, network and related systems.
Establishes and maintains effective and efficient department procedures and controls and ensures adherence to same by all team members.
