Job Details

IT Site System Support Administrator

Job Category:

Site Staff

Functional Area:

Country:

United States

Location:

Las Vegas

Posting Date:

09-Aug-2013

About us

Do you believe in what you do?
Can you feel it?
Do you have what it takes?
How strong is your commitment?
These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
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Summary of Primary Job Responsibilities

System Support Administrator for call center in Las Vegas, NV.

Primary Job Responsibilities:
Provide first level support for desktop computer systems under the guidance of the Regional Site Support Administrator. Work with network and application engineers to ensure high end user satisfaction in a call center environment. Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location. Document activities related to fulfillment of requests. Monitor all scheduled production processing, acting as a backup to other Site IT Support when necessary to perform necessary data backup and restore processes and ensuring that all assigned tasks are completed properly and in a timely fashion. Enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.

Education

High School Diploma or GED required.
AAS in Computer Science desired.

Experience Target

Prefer 2 years experience in similar capacity, will consider less experience.

Knowledge/Skills/Abilities

Skills: Excellent logic and reasoning skills, PC troubleshooting and customer service skills; ability to multi task and take initiatives with minimum direction; team player. Should be able to follow complex instructions and learn processes and procedures with a minimum of repetition.

Knowledge/Abilities: In depth knowledge of Windows Operating Systems and Microsoft Office Suite; A+ Certification is a plus; LAN and WAN networking and troubleshooting skills needed; basic understanding of tape backup/restore procedures; basic antivirus knowledge; knowledge of bulk PC image deployment a plus; bulk image creation and updating a plus. Ability to repeatedly lift up to 40 pounds.

Other

Travel Required: Some travel, % to be determined.
Other:

Clear Drug Screen & Criminal History

EOE

Job Log

Friday, August 9, 2013

20130809 - IT Site System Support Administrator